Refund policy

Our Promise

We want you to love your GrowBox. If something isn’t right, we’ll do our best to make it right.
Because many of our products are living items, our returns policy works a little differently from regular retail stores.

Damaged or Faulty Items

If your plants, seedlings, or garden materials arrive damaged or faulty, please contact us within 7 days of delivery with a photo of the issue.
We’ll either:

  • send a replacement item, or

  • provide a refund or store credit.

We may ask for photos so we can understand what went wrong and improve future boxes.

Change of Mind

Because our boxes include perishable or living items, we can’t accept returns if you simply change your mind or ordered the wrong product.

If your order hasn’t yet been packed or shipped, contact us as soon as possible—if it hasn’t left our fulfilment centre, we may be able to cancel it and issue a full refund.

 

Change of Mind

Because our boxes include perishable or living items, we can’t accept returns if you simply change your mind or ordered the wrong product.

If your order hasn’t yet been packed or shipped, contact us as soon as possible—if it hasn’t left our fulfilment centre, we may be able to cancel it and issue a full refund.

Missing Items

If something’s missing from your box, email us at bevan@growbox.co.nz within 7 days of delivery.
We’ll send any missing items straight away or add them to your next shipment.

Plant Health Guarantee

We guarantee that your plants leave our nursery healthy.
If they arrive in poor condition, get in touch within 7 days, and we’ll work with you to replace or refund affected items.
Please remember that gardening is a living process—once plants are in your care, their success depends on local conditions and aftercare

Refund Processing

Once approved, refunds are processed to your original payment method within 5–10 working days.
You’ll receive a confirmation email once the refund has been issued.

How to Contact Us

Email: bevan@growbox.co.nz
Subject line: Returns & Refunds – [Your Order Number]
Please include:

  • Your order number

  • Photos (if relevant)

  • A short description of the issue

Your Rights

This policy applies in addition to your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
If an item you receive is faulty or not as described, you’re entitled to a remedy under New Zealand law.