Shipping policy
Shipping & Delivery
We know the wait is the hardest part — you've ordered something, probably living, and you want it thriving in your patch as soon as possible. Here's how we get it to you.
Where we ship: New Zealand only.
Cost: Shipping is either calculated at checkout, we absorb the cost as part of our product, or we offer can a discount on shipping.
Dispatch: We pack as soon as possible based on suppliers, and send orders with the goal to have it arrive at your door on a Friday, so your plants travel fresh and before the weekend planting window.
Estimated delivery: Usually overnight once dispatched for most of New Zealand. But rural is a different story. If you're at a rural address, you'll have at least one courier handover. Each handover adds another overnight, and usually these handover services don't run over the weekend. So Rural deliveries could be dispatched on Thursday and not arrive until Tuesday. Please, if you're rural, contact us so we ensure a delivery schedule that gets things to you fresh. These are estimates from our courier, not guarantees, and rural or remote deliveries, as mentioned, can take a little longer.
If something goes wrong, we've got you. Because we arrange your delivery, looking after it until it reaches you is our job — not yours. If your order is running late, or arrives damaged, please don't chase the courier: just email us at and we'll sort it out for you. If you can, take a photo of the box before opening — it helps us put things right faster.
Your rights under the Consumer Guarantees Act 1993 always apply.